We get to the change room where my husband goes into the mens and she brings me into the women's. So anyways we check in and she brings us in.

We walk in for our appointment, the receptionist is literally sitting there doing nothing, which is fine if she is doing her job, follow me you'll understand in a minute. The hotel is a mediocre best western at its best So now lets get to the Absolute Spa. So my husband and I stayed at the River Rock January 25 & 26. Well I was stoked! I booked my trip that day. I stayed at the Shangri-La in Vancouver and it was amazing! I was telling a close friend about my amazing stay and they suggested that I go to the River Rock as the hotel and spa had the Shangri-La and Chi spa beat. If you are going to charge high end prices provide a value to customers that reflect this. All in all when looked at closely, it reflects a property that makes no effort to take small steps to take care of the small details but happily charges rates of 5 star competitors. To find the couch to have pet hair on it, is disgusting quite simply not give confidence that less visible areas are any better maintained. For any travellers requiring reasonable internet, do not choose to rely on the free internet, it is useless and slow. Had this been known prior to checkin, we would have re-assed our choice prior to booking. Here are the facts - first and foremost, all customers beware that the hotel will charge you 2% for the use of your credit card upon checkout.

Do not stay here and do not place trust in a management team that does not respect you as a customer. Terrible front desk, terrible management, and frankly if you spend as much per night as we did and they are unwilling to make things right, then it shows that they don’t value the customers and quite frankly never will. We will choose to never stay at this hotel again.

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